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Satisfaction Guaranteed.
Here at LearnLocker, we are committed to providing the best possible experience we can. If at any time you are not completely satisfied, we invite you to contact us with your comments and feedback. In addition, you have the right to cancel your membership at anytime. You can even cancel online through our website. Our cancellation policy and terms are covered in detail in the terms and conditions found in the LearnLocker Subscription Membership Agreement.

Here are some of the Frequently Asked Questions (FAQs) regarding LearnLocker's terms, access and billing.

Terms
Q1 - Can I reuse a Share account invite that is not being used by the person I sent it to?

A1 - Yes. You are in control and can recall an invite and resend it to someone else at anytime during your active subscription. You can do this as often as you want.
Q2 - What happens to my LearnLocker once the subscription stops?

A2 - Once you have registered a LearnLocker account (Primary or Share) it remains in the Student Records Archive. As an inactive account, you will no longer have access to all of the functions and features of your LearnLocker. However, you will be able to reactivate a Primary account or upgrade from an inactive Share account.
Q3 - Do Group3 account members need to belong to the company?

A3 - No. Your Group3 account can be made up of any combination of at least 5 individuals. The only requirement is that the account has a primary account manager and a single method of payment.
Q4 - Is there any limitations or restrictions on who I can invite?

A4 - No. Your LearnLocker account has two Share account invites that you can send to anyone with a valid email address. We impose no restrictions on your invitations.
Access
Q5 - Do I have to install LearnLocker on my computer?

A5 - No. Your LearnLocker account is hosted online and accessible from any device with access to the internet and an internet browser (such as Internet Explorer, Firefox, Safari, Chrome or Opera).
Q6 - Can I access my LearnLocker from multiple computers?

A6 - Yes and No. You can access your LearnLocker from any device. However, you cannot access your LearnLocker from multiple devices simultaneously.
Q7 - Are there any specific computer requirements?

A7 - Yes, there are there are three requirements. (1) Your internet device needs to have a browser that supports the Adobe Flash plugin (currently not support on Apple iPhone, iPad or iTouch). You can download the free Flash plugin to your browser at http://get.adobe.com/flashplayer/ (2) You need a broadband connection to the internet (wired or wireless) to properly stream the video. (3) It is recommended that your display resolution support at least 1024x768.
Q8 - Will my toolbar Pop-up Blocker interfere with my LearnLocker?

A8 - Yes. The courses launch in a separate window from your LearnLocker Student Homepage. Third party Pop-up Blocker programs and browser toolbars will often impede the window from launching. The Pop-up Blocker features that come as part of the browser do not affect course launch.
Billing
Q9 - Does a Group3 account require a single method of payment for the group, or can each member pay separately?

A9 - Yes, a single method of payment is required for a Group3 account. The two factors that help reduce the "per student" rate are (1) single payment and (2) volume. If you have a group that would like to join but would prefer to pay separately, contact an Enrollment Specialist to discuss options.
Q10 - If I don't have a credit card, can I still get a LearnLocker account?

A10 - Yes. You can prepay for 6, 12, 18, 24 or 36 months at a time with a check or money order. Once the funds have cleared, your account will be activated.
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