Here are some of the Frequently Asked Questions (FAQs) regarding LearnLocker's terms, access and billing.
Q1 - Can I reuse a Share account invite that is not being used by the person I sent it to?
A1 - Yes. You are in control and can recall an invite and resend it to someone else at anytime during your active subscription.
You can do this as often as you want.
Q2 - What happens to my LearnLocker once the subscription stops?
A2 - Once you have registered a LearnLocker account (Primary or Share) it remains in the Student
Records Archive. As an inactive account, you will no longer have access to all of the functions and features of your LearnLocker.
However, you will be able to reactivate a Primary account or upgrade from an inactive Share account.
Q3 - Do Group3 account members need to belong to the company?
A3 - No. Your Group3 account can be made up of any combination of at least 5 individuals. The only
requirement is that the account has a primary account manager and a single method of payment.
Q4 - Is there any limitations or restrictions on who I can invite?
A4 - No. Your LearnLocker account has two Share account invites that you can send to anyone with
a valid email address. We impose no restrictions on your invitations.
Q5 - Do I have to install LearnLocker on my computer?
A5 - No. Your LearnLocker account is hosted online and accessible from any device with access to the
internet and an internet browser (such as Internet Explorer, Firefox, Safari, Chrome or Opera).
Q6 - Can I access my LearnLocker from multiple computers?
A6 - Yes and No. You can access your LearnLocker from any device. However, you cannot access your
LearnLocker from multiple devices simultaneously.
- Are there any specific computer requirements?
- Yes, there are there are three requirements. (1) Your internet device needs to have a browser
that supports the Adobe Flash plugin (currently not support on Apple iPhone, iPad or iTouch). You can download the free Flash
plugin to your browser at http://get.adobe.com/flashplayer/
(2) You need a
broadband connection to the internet (wired or wireless) to properly stream the video. (3) It is recommended that your display
resolution support at least 1024x768.
Q8 - Will my toolbar Pop-up Blocker interfere with my LearnLocker?
A8 - Yes. The courses launch in a separate window from your LearnLocker Student Homepage. Third party
Pop-up Blocker programs and browser toolbars will often impede the window from launching. The Pop-up Blocker features that come
as part of the browser do not affect course launch.
Q9 - Does a Group3 account require a single method of payment for
the group, or can each member pay separately?
A9 - Yes, a single method of payment is required for a Group3 account. The two factors that help
reduce the "per student" rate are (1) single payment and (2) volume. If you have a group that would like to join but would prefer
to pay separately, contact an Enrollment Specialist to discuss options.
Q10 - If I don't have a credit card, can I still get a LearnLocker account?
A10 - Yes. You can prepay for 6, 12, 18, 24 or 36 months at a time with a check or money order. Once the
funds have cleared, your account will be activated.