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Helpdesk Essentials : Legacy Hardware

Instructor: Kevin Wolford
Kevin Wolford started his computer career in 1983. He has been a technical writer, network administrator, and trainer. Kevin spent many years with Novell and is a CNI and Master CNE. In 1998 Kevin founded Tech Training, giving him a chance to test his training ideas on live labs. He is also an MCSE, MCT, and is certified in SMS, SQL Server, TCP/IP, NT Workstation, NT Server, Exchange Server, Windows 9x and 2000. Kevin has authored Microsoft certification books for New Riders and Sybex. He also owns a consulting company dedicated to teaching complex technical topics in a simple way.
Course Outlines
Level 1
1.0 PC Intro
1.1 Case
1.2 Power Supply
1.3 Cooling
1.4 Motherboard Overview
2.0 Memory
2.1 Memory Basics
2.2 Memory Details
2.3 Installation and Trouble-shooting
Level 2
1.0 Processors
1.1 Overview
1.2 Pentiums
1.3 Compatible CPU's
1.4 Installing CPU's
2.0 BIOS
2.1 Physical Characteristics
2.2 BIOS Settings
2.3 BIOS Upgrades
Level 3
1.0 Motherboards
1.1 Features
1.2 Form Factors
1.3 BIOS & Configuration
2.0 Mass Storage
2.1 Overview
2.2 IDE Devices
2.3 Configuration
2.4 Other Storage Devices
Level 4
1.0 Expansion Cards
1.1 Storage Review
1.2 Working with Cards
1.3 Video Cards
1.4 Sound Cards
1.5 Other Cards
1.6 Troubleshooting
2.0 Peripherals
2.1 Connections
2.2 Parallel Ports
2.3 Serial Ports
2.4 USB Ports
2.5 PS/2 Connectors
Level 5
1.0 Monitors
1.1 Troubleshooting
1.2 CRT
1.3 LCD
2.0 Printers
2.1 Dot Matrix
2.2 Ink Jet
2.3 Laser
3.0 Portable Computers
3.1 Hardware
3.2 Peripherals
4.0 PC Build
4.1 Parts
4.2 Connections
4.3 Peripherals
Level 6
1.0 Network Connections
1.1 Cabling
1.2 Connector Types
1.3 Network Devices
2.0 Network Concepts
2.1 Network Models
2.2 Protocols
2.3 Network Types
2.4 Network Connections
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